Effective Date: May, 2018
Last Updated: June 09, 2021
THIS SECTION OF THE WEBSITE AND THE SERVICES AIMS TO INFORM ALL USERS OF THE WAY WE HANDLE THE DATA AND INFORMATION WHICH IS COLLECTED FROM CLIENTS AND THE END USERS WHICH MAY BE BOUND BY SPECIFIC POLICIES AND DISCLAIMERS HAVE THE RIGHT TO BE INFORMED AND MUST CONSENT TO THE HANDLING OF THE DATA BY "INTAKEQ"
WE SHALL RETAIN ALL RIGHTS TO MAKE ANY LAW ABIDING CHANGES TO THESE POLICIES. IN THIS EVENT WE SHALL SEND YOU NOTICE THAT CHANGES HAVE BEEN MADE TO YOUR REGISTERED E-MAIL ADDRESS.
Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the United States, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. Learn more about our data transfer operations in the "International Transfer" section below. If you do not agree to the transfer, storage and use of your information in the United States, and any other country where we operate, please do not use the Sites or Services.
1. COLLECTION OF PERSONAL AND BUSINESS INFORMATION
To establish an account with us we may collect your personal and business information including your:
Please note that third party service providers have their own privacy policies on the collection and use of your information. We recommend that you inform yourself of the content of such policies, as we do not have any control over them.
2. CREDIT CARD AND PAYMENT PROCESSING COMPANIES
We may also collect credit card and payment information from you via a third party payment provider. Thus, this information is not directly stored and processed by us, but by our third party payment provider. The terms of service and privacy policies and shall apply to the collection and use of your personal information. We only engage with third party service providers when they are compliant with applicable data privacy regulations and other applicable rules regarding the treatment and processing of data. If you have questions regarding our payment processor, please contact us.
3. Health Information
4. Information We Obtain from Your Use of Our Services
We collect certain information automatically, such as your operating system version, browser type, and internet service provider. We also collect information about your interaction with the Services, such as creating or logging into your account, or opening or interacting with the Services on Your mobile device. When you use our Site, we automatically collect and store this information in service logs. This includes: details of how you used our Site; Internet protocol address; and cookies that uniquely identify your browser. We may also collect and process information about your actual location. The information we collect automatically is statistical data and may or may not include Personal Data, but we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties.
If you grant us access to your location, IntakeQ may collect information about your location when you use our Sites and Services. Your location can be determined by: IP address, and information about things near your device, such as Wi-Fi access points and cell towers. When you use our Services via a wireless device, we may solicit your permission to collect your location data. Some features within our application may only function upon confirmation of your location, and therefore such features will not be available if you choose not to provide your location data to us. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g. laptop, smartphone or tablet) and how you are connected to the Internet (e.g., via cable broadband connection, Wi-Fi).
When using our Services, we or our service provider may collect your unique device ID. We may use such information for internal purposes and to provide you a better experience, such as to troubleshoot application problems you may experience. We may associate device ID with personal information you provide to us. You may learn more about opt out of any anonymous device ID collection via the privacy settings available within your mobile device.
5. THE USE OF YOUR PERSONAL INFORMATION
You consent to the collection of your personal information, and the personal or health information of third parties that are uploaded to our servers, and that this information shall also be used to:
TO THE EXTENT YOU USE OUR SERVICE TO COLLECT, STORE AND USE THE PERSONAL AND HEALTH INFORMATION OF A THIRD PARTY, YOU AGREE, REPRESENT AND WARRANT THAT YOU WILL ONLY COLLECT, STORE AND USE SUCH INFORMATION IF YOU HAVE THAT PERSON’S EXPRESS CONSENT AND TO THE EXTENT IT IS LAWFUL FOR YOU TO DO SO UNDER ANY APPLICABLE LAWS, RULES OR REGULATIONS. ADDITIONALLY, YOU STATE TO ONLY BE COLLECTING THE INFORMATION REQUIRED TO PROVIDE YOUR SERVICES AND TO DELETE ANY INFORMATION YOU NO LONGER REQUIRE TO PROVIDE ANY SERVICES OR ARE NOT LEGALLY OBLIGATED TO STORE.
6. OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
Whenever we collect Personal Information from you, we may do so on the following legal bases:
Provided that, in each circumstance, we will weigh the necessity of our processing for the purpose against your privacy and confidentiality interests, including taking into account your reasonable expectations, the impact of processing, and any safeguards which are or could be put in place. In all circumstances, we will limit such processing for our legitimate business interest to what is necessary for its purposes.
7. THE DISCLOSURE OF YOUR PERSONAL INFORMATION AND ACCESS TO IT
For the purposes of providing the Services, we shall from time to time disclose personal, health and business information to our employees and providers, which shall then use such information to for the specific purposes they are engaged for.
7.1 We operate the Websites and Service in conjunction with our independent contractors.contractors. Our independent contractors may have access to your personal information in providing services to us, or providing you with access to the Website and Service. We may use a variety of service providers, servers, employees in locations both inside and outside of Canada, which may make your personal information the subject of foreign laws and foreign legal proceedings.
7.2 We may also disclose your personal information (and the personal or health information of the third parties who upload it) to our successors (if our business or the Service is acquired by another legal entity) or any assignee of our assets relating to the Website and Service.
7.3 We will never use the collected personal, health and business information for commercial purposes or to sell it to a third party.
7.4 WE RESERVE THE RIGHT TO PROVIDE YOUR CONTENT AND INFORMATION (INCLUDING BUT NOT LIMITED TO YOUR PERSONAL, HEALTH AND BUSINESS INFORMATION, AND THE PERSONAL OR HEALTH INFORMATION OF THIRD PARTIES) UPLOADED TO OR COLLECTED BY OUR WEBSITE, SERVICE OR OTHERWISE TO THIRD PARTIES, INCLUDING GOVERNMENTS OR GOVERNMENT AGENCIES, WHENEVER REQUIRED BY LAW (SUCH AS IN RESPONSE TO A SUBPOENA, COURT ORDER OR OTHER LEGAL PROCESS IN ANY JURISDICTION), AND TO COOPERATE WITH LAW ENFORCEMENT AUTHORITIES IN THE INVESTIGATION OF ANY CRIMINAL OR CIVIL MATTER.
8. HOW WE PROTECT PERSONAL INFORMATION
IntakeQ maintains administrative, technical and physical safeguards designed to protect the user's Personal Information and information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account technological reality, cost, the scope, context and purposes of processing weighted against the severity and likelihood that the processing could threaten individual rights and freedoms. For example, we use commercially reasonable security measures such as encryption, firewalls, and Secure Socket Layer software (SSL) or hypertext transfer protocol secure (HTTPS) to protect Personal Information.
If IntakeQ collects account information for payment or credit, IntakeQ will use the information only to complete the task for which the account information was offered.
Although we take reasonable steps designed to protect your Personal Information, please be advised that no security system or means of transmitting data over the Internet can be guaranteed to be entirely secure (including without limitation with respect to computer viruses, malicious software and hacker attacks). We cannot and do not guarantee or warrant the security of your Personal Information or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Information that may affect you so that you can take the appropriate actions.
9. RETENTION OF YOUR PERSONAL INFORMATION
We keep your personal information for as long as it is required for the purpose for which it was collected. There is no single retention period applicable to the various types of personal information collected.
As a client of our company and as an independent, to the extent you are legally obligated to retain personal or health records of your patients, prospects or customers, you agree to comply with such legal obligations without the reliance on our Service or on us. You further agree that you are responsible for keeping your personal information, and the personal information of your users, clients, customers, patients, prospects and the like up to date and in conformity with all applicable laws, rules or regulations which govern you and us.
Our Website and Service may place a "cookie" in the browser files of your computer. You hereby state to understand that cookies are used as part of the gathering of generic information from users and browsers and that they such information will be stored on the device you use to access the Services, or interact with the App, unless you disallow, prevent or otherwise block such cookies. Impeding the cookies from being stored may cause some parts of the Services not to work properly. Cookies help us identify former use and browsing behavior of users, and though the information gathered by such cookies we are able to improve parts of the site and the Services in general.
11. OUR OPT-IN AND OPT-OUT POLICY
We currently provide the following opt-out opportunities:
12. GENERAL DATA PROTECTION REGULATION(GDPR)
This section is meant to apply to Citizens of the EU or the EEA, including the United Kingdom, and grant Users additional rights regarding the collected data. Notwithstanding the aforementioned, Users which do not fall under the description of the previous sentence shall also benefit from these provisions.
The European Union’s General Data Protection Regulation ("GDPR"), and corresponding legislation in the United Kingdom and Switzerland, provide European, Switzerland and United Kingdom residents with certain rights in connection with Personal Data you have shared with us. If you are resident in the European Economic Area, you may have the following rights:
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
You may send an email to email@example.com to reasonably exercise any of these rights.
Kindly allow our staff to respond to you in a reasonable amount of time for any email sent to the aforementioned address, for any of the rights considered in this section.
13. INTERNATIONAL TRANSFERS
In compliance with applicable law of the European Economic Area (the "EEA"), we inform all Users residing in the EEA or where regulation of the EEA applies, that your personal information may be transferred and/or stored at a geographic setting which is outside of the EEA or where the EEA regulations regarding privacy of data and information does not apply like within the EEA. Also, your information may be processed by agents, staff or personnel of a supplier, agent, and affiliate or partner companies outside of the EEA; notwithstanding the aforementioned, INTAKEQ shall make reasonable efforts in order for the information and personal data under these Policies to be treated with care and in compliance with any rules regarding personal information of the EEA.
14. CHILDREN’S PRIVACY
The Sites and Services are not designed or intended to be used by anyone under the age of 13. If you are under the age of 13, do not use the Services, or make purchases via the Services, use any interactive features of the Services, or post any Personal Information to our Sites or submit any Personal Information via the Services. We do not knowingly or intentionally gather Personal information about children who are under the age of 13. If a child has provided us with Personal Information, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under age 13 in the applicable jurisdiction, please contact us firstname.lastname@example.org. If we learn that we have inadvertently collected the Personal Information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible and cease the use of that information in accordance with applicable law.
15. DIRECT MARKETING AND "DO NOT TRACK" SIGNALS
INTAKEQ does not track its users over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may include controls to block and delete cookies, web beacons and similar technologies, to allow you to opt out of data collection through those technologies.
California residents are entitled to contact us to request information about whether we have disclosed Personal Information to third parties for the third parties’ direct marketing purposes. Under the California “Shine the Light” law, California residents may opt-out of our disclosure of Personal Information to third parties for their direct marketing purposes. You may choose to opt-out of the sharing of your Personal Information with third parties for marketing purposes. To make such a request you should send (a) an email to email@example.com with the subject heading “California Privacy Rights,” or (b) a letter addressed to IntakeQ, 218072 Concession 3, Owen Sound ON N4K 5N5, Canada. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information on covered sharing will be included in our response. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.
ACCEPTABLE USE POLICY AND CODE OF CONDUCT
Last Modified: March, 2017
WE ACCEPT NO RESPONSIBILITY FOR YOUR ACTIONS OR THE ACTIONS OF OTHER USERS OF THE WEBSITE AND SERVICE (WHETHER ONLINE OR OFFLINE).
You agree to use our Website and Service in accordance with the following acceptable use and code of conduct guidelines. In particular, you agree that you:
We reserve the right in our sole discretion to revise this policy, which shall be posted on the Website and Service.